Isn’t it funny how things that you take for granted services that you use on a regular basis. Remember when your land-line phone used to tell you the number that was calling you, unless they blocked it. The problem with me was that, having had mobiles for years with Caller ID, derived from my contacts list in my Smartphone, I was (and still am) useless when it came to recognising numbers. Just clicked that I called it a land-line, but of course it isn’t a POTS phone any more, its VOIP now, but it doesn’t make any difference to the store.
My mobile contact list came from the exchange server and was combined with my mobile contact list, and as I preached in my book Unleashing the Road Warrior, way back when, if I met you, your details ended up on my mobile one way or another. That way, as soon as I answered the phone I would be prepared for the conversation, whether it was friends, family or business, my mind was on track, rather than asking, Chris who? Sorry Chris, but like many Anglo Saxon names, I have 9 people called Chris in my contact list.
I digress. The service I wanted to mention was the way they finally linked the phone directory to all phones, which was so obvious that I wonder why they didn’t already offer that back in the early 2010′s when the White and Yellow Pages were on such a down-slide.
I would hate to go back to not knowing who was calling me any more. If it’s the accountant, a client or a friend, I know straight away who it is, whether it is for me or someone else, and from a business perspective, I can open up my CRM notes on that client as I answer the call, before they announce themselves.
I hope the new legislation comes through that requires call centres to identify their client when they are calling for fund raising too, so that I can decide whether to answer the call or not. Besides the fact that they always call when I am having dinner, I have selected my annual charities and find it hard to say no to some of them. There are certain ones I will still take and support, but I can’t support everyone.
Now the directory companies get a few dollars a month from most subscribers who opt into this service, they don’t have to print the directory books that we used to use as doorstops any more and provide a great current service. It definitely is one of those how did we ever cope without services, that could have been done years earlier if they had simply taken their mind of BAU (Business As Usual) and taken their minds of the problems of print and distribution. As a footnote, it looks like video calling is now starting to become more popular again as people know who is calling them (if they are not using Skype). The telco’s will probably increase their data revenues as a result of this move.